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Q: Why can't I search for a car older than 3-4 years?
A: We only list cars that are still covered under their original bumper-to-bumper manufacturer's warranty.
Q: Why can't I specify mileage when searching for a car?
A: We only list cars that are still covered under their original bumper-to-bumper manufacturer's warranty and by definition this means relatively low mileage - less than 50,000 miles.
Q: Why can't I search by current car location?
A: We have made the geographic location of the cars we list more or less irrelevant so that you can focus on finding the car you are looking for regardless of its current physical location. When you buy your next car from us, we will ship it to you for FREE (within the continental US).
Q: How do you select the cars you list for auction on your site?
A: There are several factors that go into the selection process. First, we select cars from one of the 7 makes we target - Acura, Audi, BMW, Infiniti, Lexus, Mercedes-Benz and Porsche. Second, we look for low mileage (under 50,000 miles), retail ready, AutoCheck AssuredSM cars that are still under factory warranty. Lastly, we look for models our customers are searching for on our site. That is why it's important that you create saved search agents that do all the work for you. Not only are they helpful when you use them to search for cars that match your criteria, but they also allow us to fine-tune our selection process and give us the opportunity to notify you when we do list the car(s) you are looking for.
Q: What kinds of auction formats are you employing on this site?
A: There are four different types of auction formats that we employ on our site. The first auction format is an absolute (no reserve) auction with a relatively low starting bid and a bid increment of $100. The second format is also an absolute auction with a relatively high starting price and a bid increment of $25. The third auction format is a reserve price auction with a low starting bid and bid increment of $100. The last auction format is a fixed price auction, similar to eBay's BuyItNow auctions. At any given time, we try to maintain a distribution of the abovementioned auction formats proportionate to the auction format preferences of our users. We listen to our customers, users and even anonymous visitors. Click here to tell us which one of the three auction types you would prefer to participate in most.
Q: Why am I not receiving any of the expected emails from you?
A: If you are not receiving emails from The Motobidia Team <> in your Inbox, please make sure your email client's spam blocking filters and/or junk/bulk mail settings/rules have not moved it to the Junk/Bulk mail folder. If you are utilizing inbound email handling rules, you will need to add our main email account () to your "safe list" of approved contacts. If you have set up inbound email handling rules based on the email subject, all of our email subjects start with "motobidia.com". Please do not hesitate to contact us if you are still not receiving emails from our site.
Q: Why do I keep getting logged out every time I click?
A: You need to set your browser to accept cookies from www.motobidia.com. Our system uses cookies to remember that you are logged in. These cookies (also known as session variables) are completely harmless and get deleted when you close your browser.
Q: I did not click the "logout" button - how did I get logged out?
A: For your protection, you get logged out automatically after 20 minutes of inactivity.
Q: What do the colors mean in the current bid amount?
A: If you are the current highest bidder, the dollar amount will appeargreen, otherwise it will appearred.
Q: Why can't I turn off the bid/outbid notification emails?
A: In addition to providing you with a written confirmation of your bidding activity for your records, this is also a security measure in case of unauthorized use of your motobidia.com account.
Q: Why can't I bid on other cars if I'm winning an auction?
A: Buying a car is a serious business and private buyers do not usually buy multiple personal vehicles at the same time. In addition, we would like to make the bidding experience for our users as enjoyable as possible and prevent the very few users that don't intend to follow through with their offers from ruining the experience of the majority who do. We do, however, grant that privilege to users who contact us to request participation in multiple auto auctions in advance of placing their bids. Note that this limitation does not apply to reserve auctions where your bid is the highest, but the reserve has not been met.
Q: What happened to the cars I used to have in my watch list?
A: Your watch list contains active auto auctions only. Car auctions that have ended are automatically removed from your watch list. Note that each car auction that you have participated in (regardless of outcome) will still be avalible in My Bidding Activity for 7 days after the car auction end.
Q: Why can't I see the identity of the other bidders?
A: Unlike eBay, most of our users are one time buyers only and there is no need to reveal their identity for the purposes of tracking their bidding and buying activities to other buyers since we are the only seller on the system. As a registered user, you enjoy the entire car-buying experience in complete privacy as governed by our Privacy Policy.
Q: Why can't I register with a non-US/Canandian address?
A: Due to the quick turnaround required, our online auction setup cannot be applied to customers outside of the U.S. and Canada. However, potential foreign clients are encouraged to us directly with an order.
Q: Can I inspect the car prior to bidding on it?
A: We are unable to provide public access to dealer-only auto auctions for the purpose of car inspections. Dealer auction houses do not allow public buyers on their premises. However, all vehicles we review at the car dealer auctions have undergone extensive independent inspection as part of the preparation process for the live auction. We employ a very rigorous process for selecting the cars we list based on these inspection reports. On average, less than 3% of the vehicles that fall under our general target parameters (year, make, model and mileage) nationwide receive our stamp of approval and are listed on our site. In other words, we hand-pick the best late-model, high-end, low-mileage (under 50,000 miles), retail ready, AutoCheck AssuredSM cars that are still under factory warranty.
Q: What are my chances of success at the dealer auction?
A: Winning our auction does not automatically make you an owner of the car because we do not physically possess the cars we list. Once we obtain your 10% security deposit, we will set off to acquire the car from the dealer auction on your behalf, where we will compete against other registered dealers. The NADA trade-in values that we provide with our listings can serve as an imperfect guide for what could be considered a reasonably successful offer. Ultimately, the market determines our success.
Q: Do you offer car financing?
A: We do not offer financing and due to the nature of our setup and relatively quick turnaround, it is imperative that you secure the necessary funds prior to participating in our auto auctions.
Q: What funding sources do you accept for the security deposit?
A: The only acceptable source of funding for the security deposit is payment via PayPal. Keep in mind that we do not accept credit card payments via PayPal for the purposes of the security deposit. Also note that you may need to contact your bank to ensure that the deposit amount does not exceed your daily limit.
Q: What funding sources do you accept for the full payment?
A: Any form of certified funds (bank check, wire transfer) is acceptable. We do not accept credit card payments and PayPal for the final payment.
Q: When is the actual dealer auction for the cars you list?
A: The car auctions on our site end 2 business days before the live dealer auction for any car we list. This is done to allow enough time (24 hours from auction end) to secure your bid with the 10% deposit.
Q: When will I know whether you won the dealer auction for me?
A: Typically, we would notify you of the outcome of the dealer auction the same day but it may take up to 2 business days to get the winning bid approved or rejected by the seller at the dealer auction.
Q: How long would it take to ship my car home?
A: Shipping time estimates vary greatly depending on the physical location of the car and your location. We will keep you posted once your purchase is finalized and you can track its progress on Dependable Auto Shippers' web site.
Q: What exactly is the $100 detailing bonus?
A: When purchasing a car of this type and price range from your conventional neighborhood dealer, you expect it to be detailed and as close to looking and feeling new as possible. To us, it seems only reasonable to expect the same type of service when you buy a car from us. However, a 3,500-mile cross-country trip is bound to take its toll on the car's exterior cleanliness level. To that end, we offer a check for $100 which is intended to cover the professional detailing services expenses you may incur while getting your car cleaned up after the long trip home. Nevertheless, how you spend the $100 is entirely your decision.
Q: What exactly is the $100 referral bonus?
A: Satisfied customers are our most powerful sales force. That's why we will send you $100 for every customer* you send our way.
Q: What exactly is shipping with "satellite tracking"?
A: This is a service provided by our preferred shipping provider - Dependable Auto Shippers. Their fleet of state-of-the-art, satellite tracked vehicle shipping transporters ensure control, timeliness and safety for our customers and their cars. In other words you can track your car while it's on its way to you much like you would track a package.
Q: Do you allow Canadian residents to register?
A: Yes, we are happy to extend the opportunity to save on premium automobiles to holders of the mighty Loonie! Please visit our Importing into Canada page for helpful information and resources on this topic.
The Motobidia Team
* A registered user becomes a customer when he/she completes a car purchase on motobidia.com.
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